Verint Ups the Ante on Employee and Customer Engagement with Tango Networks

  • March 10 2017
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Verint’s new partnership with Tango Networks is sure to have an impact on employee engagement and, in turn, customer engagement and customer loyalty. Verint officials believe that this partnership can help address the gap in managing the...Read More

Clear Winners in the Digital World Offer Better Platforms Related to Customer Personalization

  • January 16 2017
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Customer loyalty is on the decline–a 7 percent drop since last year with higher attrition among digital customers, according to a new global study by Verint. Research conducted by Verint shows that digital customer engagement...Read More

Preserving Customer Loyalty Through Fast, Effective Social Engagement

  • December 16 2016
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Verint recently announced enhancements to its Social Engagement solution, which support an integrated multi-departmental approach for managing and enriching customers’ social interactions. While many organizations have embraced social media...Read More

Verint Extends Customer Engagement Optimization Portfolio with OpinionLab

  • November 25 2016
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Officials at Verint Systems Inc. want companies to be able to measure digital customer experiences. As a result, Verint extended itsCustomer Engagement Optimization portfolio through the acquisition of OpinionLab, a provider of continuous...Read More

Verint Teams with Forrester to Provide Holistic Approach to Customer Experience

  • November 14 2016
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Customer experience is viewed as the great differentiator among loyalty marketers. Consequently, Verint Systems Inc. and research and advisory firm Forrester recently partnered to provide a holistic approach to customer experience measurement and...Read More

Customer Panels Can Help Increase Value, Extend Brand Loyalty

  • October 07 2016
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Customer panels can truly enhance value and extend brand loyalty, according to Brian Koma, VP & CX Practice Leader, Verint Systems; and Sean Mahoney, CCXP, Director, Solutions Consulting, Verint Systems. Loyalty360 hosted a webinar on...Read More

Delivering Value is a Key Indicator of a Brand’s Customer Loyalty

  • October 04 2016
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Delivering value is a key indicator of a brand’s customer loyalty. Internal metrics aside, it’s the level at which a brand delivers value to its customers that dictates their loyalty. Loyalty360 will host a webinar on Thursday, Oct. 6...Read More

5 Keys to Successfully Transform CX Data into Actionable Insights

  • June 15 2016
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Most loyalty marketers have more data than they know what do with, but officials from Verint offered five keys to successfully transform CX data into actionable insights during a Loyalty360 webinar on Tuesday. Titled, “5 Keys to...Read More

How to Successfully Transform CX Data into Actionable Insights

  • June 10 2016
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Some marketers complain about having too much customer experience data, but don’t know what to do with it to make it actionable. On June 14, 2016, at 1 p.m. EDT, Verint will present a webinar titled, “5 Keys to Successfully Transform...Read More

Customer Engagement Challenge when Consumers Are Suspicious About Use of Personal Data

  • January 11 2016
  • Resource: Daily News
  • Jim Tierney, Loyalty360

Marketers often ask for a variety of personal information from consumers, but customer engagement in general could be in jeopardy based on a new study from Verint Systems.A global study of consumers revealed that nearly half (48%) are suspicious...Read More

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