Best Practices for Implementing a Closed-Loop CX Program

  • November 29 2016
  • Resource: Research And Reports
  • The Verint Team

Implementing a closed-loop customer experience (CX) program in your organization can have a profound effect on Net Promoter Score® (NPS) and customer satisfaction (CSAT) scores. The key to this is creating alerts based on constructive and...Read More

A Strategic Approach to Customer Engagement Optimization

  • June 26 2014
  • Resource: Research And Reports
  • Verint

Many organizations view customer service as an important way to differentiate themselves from their competitors. However, as the number of communication channels and devices increases, so does the challenge of engaging consumers effectively and...Read More

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Do you feel there is a lack of competitive benchmarks, technology metrics, objective technology assessments, or shared industry terminology that hinders your ability to effectively implement CX efforts?