[Podcast] How Effectively Are You Delivering Value To Your Customers?

  • October 10 2016
  • Resource: Multimedia
  • Loyalty360

A key indicator of customer loyalty is the effectiveness of your ability to deliver value to customers. Too often organizations get distracted by measuring against internal metrics, such as customer satisfaction, which is not an accurate predictor...Read More

[Podcast] Loyalty360 Webinar Series: 5 Keys to Successfully Transform CX Data into Actionable Insights

  • June 17 2016
  • Resource: Multimedia
  • Loyalty360

In this webinar, Verint will teach you how to dive into your customer feedback to create analysis and insights to help find and fix problems, identify the bright spots and success stories that need to be shared and repeated, and track progress...Read More

[Podcast] Loyalty360 Webinar Series: Seven Deadly Survey Sins – and How to Avoid Them

  • April 27 2016
  • Resource: Multimedia
  • Loyalty 360

Surveys are at the core of almost every customer experience program, but many of them don’t live up to their potential because of 7 common (but easily correctible) mistakes. In this webinar podcast, Verint will identify the 7 Deadly Survey...Read More

[Podcast] Loyalty360 Webinar Series: Insider’s Guide to Customer Experience: How to Simplify Customer Experience Complexity

  • March 29 2016
  • Resource: Multimedia

When creating or setting up a CX program, corporate inertia can sometimes seem like an insurmountable hurdle. In a webinar titled, “Insider’s Guide to Customer Experience: How to Simplify Customer Experience Complexity,&rdquo...Read More

[Podcast] Loyalty Management Series: Bridging the Gap Between B2B and B2C

  • December 16 2015
  • Resource: Multimedia
  • Nancy Porte

With the holiday spirit upon us, there is more emphasis on consumer behaviors and drivers. However, as we look towards 2016, I find myself thinking about the fact that at the end of each day, aren’t we are all just human?  By this, I...Read More

[Podcast] Loyalty Management Series: Curating Change—Not Just Wall Art

  • October 06 2015
  • Resource: Multimedia
  • Loyalty 360

This episode of the Loyalty Management podcast series is titled "Curating Change—Not Just Wall Art", written by Nancy Porte of Verint.Digital transformation is a reoccurring theme in today’s business environment. As...Read More

[Podcast] Loyalty Management Series: Surveys are Alive and Well

  • June 04 2015
  • Resource: Multimedia
  • Loyalty 360

A few years ago, surveys were the only source of customer feedback used to support a company’s Voice of the Customer (VoC) efforts.  Fast forward and we’re now at the other end of the spectrum, with a multitude of services and...Read More

[Podcast] Loyalty360 Webinar Series: The Seven Deadly Survey Sins – and How to Avoid Them

  • May 08 2015
  • Resource: Multimedia
  • Loyalty 360

Face it – most CX programs start with surveys, so why not avoid the most common mistakes before you ramp up your program?  We’ll give you best practices for question design and deployment techniques, all the way through to...Read More

[Podcast] Loyalty360 Webinar Series: Beyond Surveys Tackling the Multi-Channel World of Customer Feedback

  • May 08 2015
  • Resource: Multimedia
  • Loyalty 360

Surveys are great resources, but they’re only part of a comprehensive CX program. Learn about the options you have to tune into customers in a multi-channel world of surveys, chat sessions, email, social media postings and SMS.Speakers...Read More

[Loyalty Expo 2015 Workshop] Customer Experience and the Brand Promise: Case Study and Discussion

  • May 01 2015
  • Resource: Multimedia
  • "| Member Exclusive"
  • Loyalty 360

One of the biggest challenges facing organizations is the need to maximize customer engagement and increase revenue while minimizing the cost of delivering an outstanding customer experience—across all communication channels. Organizations...Read More

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