KANA Software, Inc., Tuesday acquired the contact center provider Ciboodle from the Glasgow, UK-based Sword Group in order to provide the firms’ customers with a comprehensive customer engagement solutions. The combined company will continue under the KANA name.
The combination provides companies with one resource to combine call center and Web-based customer management, said Vikas Nehru, KANA vice president of product marketing. Though companies have been attempting to provide comprehensive customer service across channels for....