Papa Johns & Deliverect Enhance Customer Engagement By Modernizing Delivery Operations Nationwide
Papa Johns recently announced a partnership with Deliverect to roll out its Smart Dispatch & Delivery Management platform across all U.S. locations by the end of 2027. This initiative is part of a broader, multi-year effort to modernize the company’s fulfillment technology. The platform will unify all ordering channels, point-of-sale systems, and delivery workflows into a single, streamlined system, enabling Papa Johns to manage both in-house and third-party deliveries more efficiently.
Papa Johns Chief Digital and Technology Officer, Kevin Vasconi, said, “As we continue to prioritize our technology evolution to deliver a better experience for our customers and our in-store team members, one key area of improvement is to optimize and simplify our delivery process. Partnering with Deliverect allows us to do exactly that.”
Consolidating all of its delivery operations into one centralized platform will help Papa Johns to gain full visibility across the entire order-to-delivery process. The system uses intelligent routing to assign orders to the most suitable delivery option—whether that’s an in-house driver, a third-party service, or a hybrid approach—based on real-time conditions. With machine learning capabilities and configurable tools, the platform reduces manual steps while providing teams with live insights into driver activity, delivery timing, and overall performance. The Deliverect platform will also serve as a central control hub within restaurants, allowing staff to track order statuses, assign deliveries, batch orders, and monitor driver locations in real time. The phased rollout will continue through 2027.
Learn about Deliverect’s Smart Dispatch platform here.
CAVA Turns National Pita Day Into a Month-Long Celebration of Flavor and Fan Engagement
CAVA is transforming National Pita Day into a month-long celebration centered around its playful mascot, Peter Chip, whose birthday coincides with the occasion. The campaign highlights the brand’s Mediterranean roots through a mix of generosity, flavor, and Mediterranean hospitality. Guests can participate in a variety of experiences, including a sweepstakes for free pita chips for a year, an interactive in-app “Flavor Bracket” game, and exclusive menu items created through partnerships with NIL Stars Azzi Fudd and Yaxel Lendeborg.
CAVA Chief Experience Officer Andy Rebhun said, “National Pita Day has become one of the brand’s most distinctive moments as it brings together everything that makes CAVA special — bold flavor, genuine hospitality, and the kind of generosity that turns guests into fans. Peter Chip gives us a playful way to express the heart of the Mediterranean spirit, but the strategy behind it is real: creating cultural relevance and giving CAVA Rewards members more reasons to engage with the brand beyond a transaction.”
A special sweepstakes running from March 23 to 27 rewards loyalty members with a chance to win access to the brand’s ultra-exclusive “Oasis Tier” and potentially free pita chips for a year, adding excitement and exclusivity to the campaign. The festivities culminate during National Pita Day, when CAVA Rewards members can redeem a free pita chip offer, choosing between classic or new flavors.
Learn more about the CAVA Rewards program here.
El Pollo Loco Revamps Loco Rewards Program With Experiences and Exclusive Access
El Pollo Loco has refreshed its Loco Rewards program to focus less on traditional discounts and more on delivering memorable experiences and exclusive perks for its most loyal customers. As part of the upgrade, the brand partnered with Coca-Cola to launch a “soccer challenge,” giving members the opportunity to win a VIP trip to the 2026 Major League Soccer All-Star Game in Charlotte on July 29. The grand prize includes game tickets, hotel accommodations, flight vouchers, and a $300 Visa gift card, while 100 runner-up winners will receive $25 El Pollo Loco gift cards. Members can enter by purchasing two qualifying combo meals through the app by April 9.
El Pollo Loco Chief Marketing Officer Jill Adams said, “Loco Rewards has always been about more than acquiring points. It’s about thanking and rewarding our most loyal guests. The Coca-Cola x El Pollo Loco Soccer Challenge is exactly the kind of value we are looking to provide — giving our members access to experiences they genuinely love, not just a discount at checkout.”
The revamped program introduces several new features designed to deepen engagement and personalization. These include “Boosts,” which offer limited-time bonuses or free items with qualifying purchases, as well as early access to new menu items and special “Loco Friday Drops.” Members will also gain access to curated experiences such as concerts and sporting events, along with personalized offers tailored to their preferences. The program continues to operate on a tiered system—Pollito, Pollo, and Pollo Loco—where members earn 100 points per dollar spent and unlock increasing benefits at each level.
Learn more about the El Pollo Loco Rewards program here.
Original Article Links:
Papa Johns Partners with Deliverect to Modernize U.S. Delivery Operations
CAVA Celebrates National Pita Day with Its Biggest Fan Giveaway Yet
El Pollo Loco has upgraded its loyalty program