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Looking for a loyalty event? Why not attend one from the convenience of your computer? Loyalty360's marketing webinar series gives you exclusive access to insights from top brands and accomplished industry executives.
Loyalty cards are the number one most requested application of mobile wallet passes, according to a 2016 study done of 2,000 consumers in the US and UK. 67% of consumers want to use mobile wallet to keep track of loyalty benefits, ridding themselves of unnecessary cards and taking advantage of ad... Read More
We all know how impactful a loyalty program can be to creating engaged and loyal account holders, but most people don’t realize how it can impact the rest of the customer journey.
Surprisingly, research and our own customers’ experiences show that a well-designed loyalty progra... Read More
What makes an experience memorable? The truth is that people can’t recall much more than they remember. The overwhelming majority of experiences we have are fleeting and don’t endure much beyond the moment in which they occur. In theory, every customer touch is important. But the... Read More
Are you doing all you can to retain your customers? Does each and every interaction between your customers strive for the ultimate customer-centric experience? Join Loyalty360 and Pointillist for a 60-minute webinar, during which you’ll see some statistics and insights -- from both the cons... Read More
Presented on October 6 at 1PM ET.
Topics: Customer Experience, Loyalty/Reward Programs
A key indicator of customer loyalty is the effectiveness of your ability to deliver value to customers. Too often organizations get distracted by measuring against internal metrics, such as customer sat... Read More
You likely wouldn’t treat a complete stranger the same as your best friend. So why do brands continue to treat their Members, their known customers, the same as the anonymous shopper who just walked in the door? According to the 2016 Bond Loyalty Report, you are likely a Member of 13.4... Read More
52% of consumers say that mobile loyalty rewards motivate them to purchase more often, but only 35% of brand marketers say they know how to launch a mobile loyalty program.
In this webinar, we’ll compare the current landscape of mobile-enabled loyalty programs, contrast them against ... Read More
Presented on July 19, 2016
Topic: Customer Experience
As the practice of Customer Experience (CX) evolves, the most successful brands are moving away from a simplistic survey/score philosophy to leveraging CX as a comprehensive, necessary driver of change. But making that leap isn’t... Read More
To be Presented on June 21, 2016 at 1PM ET
Webinar Topics: Loyalty Programs, Customer Experience
Loyalty is changing faster than ever, and programs that are innovating to satisfy member expectations and needs are realizing higher dividends when it comes to active and profitable member satisfact... Read More
To be Presented on June 14, 2016 at 1PM ET
Webinar Topics: Customer Experience, Data Analytics
So, you’ve identified your client touch-points along their journey. You’ve achieved buy-in from executive stakeholders. You’ve built and deployed your survey projects. Bu... Read More