Supplier-Contributed Blogs

Beyond a Program

The cxLoyalty Team , cxLoyalty | October 23 2019

Loyalty has provided marketers with a method to achieve an opt-in, permission-based marketing platform and actively collect data about consumers and their activity.  Consumers agree to the data.

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How to Create an Automated Welcome Push Notification for New App Users

Michael Halka, Airship , Airship | October 22 2019

Sending a push notification to welcome new users is a vital tool for increasing app retention and long-term user engagement. In fact, data shows that 95% of new, opt-in app users churn.

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How to Create an Automated Welcome Push Notification for New App Users

, Airship | October 22 2019

Sending a push notification to welcome new users is a vital tool for increasing app retention and long-term user engagement. In fact, data shows that 95% of new, opt-in app users churn.

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How to Create The Experiences Customers Want in 2020

The Crowdtwist Team , CrowdTwist | October 21 2019

As we near the end of 2019 and begin planning for 2020, brands are searching for the best strategies to drive consumer loyalty. In a time where this is becoming harder and harder to attain, brands.

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Critical Elements of a Rewards Program That Need to be Tracked

Andrew Lanciani , BRIERLEY | October 18 2019

Whether you have just launched a rewards program or have had one for many years, a program tracking study is a perfect way to get a pulse of how your program is being perceived by your members.

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How Rebecca Minkoff Balances Data and Gut Feeling

Aliza Polkes, Copywriter & Editor, Yotpo , Yotpo | October 17 2019

Fashion industry veteran Rebecca Minkoff burst onto the scene in the early 2000s. Minkoff designed the “Morning After Bag” in 2005, which captured the attention of fashion enthusiasts.

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The 9 Premium Loyalty Stats That Every Retailer Needs to Know

Paul Wolfer | October 16 2019

Premium loyalty isn’t a new concept.People have been paying to be members of Amazon Prime since 2005.But as consumers gain more access to more information and more choices on where to spend.

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On their Terms: Shifting Sales Tactics for Millennial B2B Tech Buyers

Antje Helfrich, Lenati , PK | October 15 2019

The classic stereotypes of B2B tech buyers no longer hold true. They are more likely to arrive tattooed and in sneakers and jeans than a suit and tie, and like the consumers they are outside of work,.

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How retail brands are getting the customer experience right

Catherine Thurtle , Qualtrics | October 14 2019

Danielle Lumetta, Retail Consulting Manager at Accenture, has advised some of the world’s biggest retail brands. In our latest CX Visionaries profile, we spoke to her about brands excelling.

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Six steps to launching a new loyalty program

Guy Cierzan , Phaedon | October 11 2019

Launching a loyalty program is hard. Launching a program when all of your competitors already have one is harder.Loyalty is a well-established marketing discipline that has saturated almost every.

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How Coach, JustFab and Walgreens personalize marketing on a 1:You level

Kristi Roehr | October 10 2019

Retail is one of the more advanced industries when it comes to personalization, with almost every retailer offering some degree of personalization to enhance the customer journey. Gone are the.

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Purposeful Moments: Start Your CX Journey in the Here and Now

Kay Van Slooten, Bond Brand Loyalty , Bond Brand Loyalty | October 09 2019

Customer experience (CX) has become a critical focus area for businesses seeking to connect with their customers in meaningful ways and differentiate themselves from their competitors. So popular is.

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