For Stacey Pool, Director Online Experience, at Vail Resorts, dealing with 5,000 employees during the offseason is nothing compared to the 20,000 staffers it has in-season. That’s why engaging Vail’s employees is the driving force behind providing superior customer experiences.
During a session with Brian Curran, Vice President, Customer Experience Strategy, Oracle, on Tuesday during the Forrester Research Forum for Customer Experience Professionals East 2013 at the New York Marriott Marquis, Pool’s takeaway theme....