Trip.com Expands Loyalty Program for 6th Anniversary

The travel service provider Trip.com has added membership tiers and new benefits to its loyalty program to mark the company’s 6th anniversary.  

Customers join the revamped program at the Silver tier to start earning rewards and regular discounts on bookings. Members can advance to Gold, Platinum, or Diamond status based on the number of bookings completed during the previous 12-month period.  

All tiers include a new emergency assistance feature in English-speaking regions that provides travel-related services such as medical support, translation assistance, child repatriation, and help with missing luggage.   

Platinum and Diamond members also have access to dedicated Trip.com agents who provide concierge-type services. The Platinum tier includes a complimentary airport lounge visit once a calendar year, and Diamond members can visit twice a year. Train handling fee waivers are available up to four times a year starting at the Gold tier.  

“We hope these exciting new benefits and features add greater value to our customers, ultimately enhancing convenience and ensuring a safe, seamless and rewarding travel experience with Trip.com,” said Chief Operating Officer Schubert Lou.  

Trip.com customers can book travel through the AI-powered TripGenie platform and share their travel experiences on the company’s Trip Moments social media community.  
 

Read More on Loyalty360:  

National Woman Road Warrior Day: Hilton Strengthens Customer Loyalty by Celebrating Women Who Travel for Business 

Lowe’s and Wyndham Partner to Help Stranded Travelers 

Loyalty Rewarded: The 6 Best Loyalty Program Ideas For Lasting Engagement 

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