According to Paris-based Teleperformance’s CX Lab, which recently examined how U.S. healthcare payers−entities other than the patient that finance or reimburse the cost of health services such as insurance carriers, other third-party payers, or health plan sponsors (employers or unions)−are addressing their members’ needs, healthcare payers have an opportunity to expand communications to additional channels sometimes preferred by their members.
Here are some of its key findings: Channels preferred by members....