Canadian retailers are improving their customer experiences across the board, according to a study conducted by RetailTrack Mystery Shopping−a division of the Kanata-based Belding Group of Companies.
Customer experience with Canada’s department store chains has improved over the past two years, the study reveals. The study shows an 11-point increase to 60%.
Canadian Tire Leads the Charge
Canadian Tire led the charge, taking over first place with a dramatic 26-point improvement, with the chain now at 73....