Survey data from Loyalty360’s 2019 Loyalty Landscape found that a majority of today’s brands are looking into AI and machine learning. However, very few brands are past the initial investigation stage. It is, therefore, fortunate that we’re starting to see reports that give us the opportunity to know where the technology stands today.
The AI in Advancement Advisory Council (AAAC), a first-of-its-kind organization committed to open discussion about where artificial intelligence (AI) technology can and should have....