Staples Continues to Improve Customer Experience
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When Staples launched its strategic reinvention three years ago, its No. 1 priority was to reposition the company for the future and return to growing sales and earnings. Staples CEO Ron Sargent reported positive news on those fronts during the company’s second-quarter earnings conference call on Aug. 19. Total company sales grew 1%. “We continue to make progress on our reinvention during the quarter,” Sargent said, according to Seeking Alpha. “We drove solid sales and earnings growth in North American Commercial,....

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