When it comes to customer loyalty, it is no secret that consumers play favorites all the time. What is often a secret, however, is how to know what brands achieve the highest levels of customer loyalty, and why. Savvy brands must understand how they stack up to the competition and find ways to improve CRM, so this is incredibly crucial information, which is why Satmetrix® was excited to release the UK Net Promoter Customer Loyalty Benchmarks Report.
Satmetrix, a worldwide administrator of cloud-based digital services that provides....