Creating deeper, more intimate relationships with customers is an ongoing goal for marketers everywhere. For Restoration Hardware CEO Gary Friedman, cultivating more intimate, personalized customer relationships is a top strategic focus.
“We’ve got a pretty large and I think very logical strategy for how we think about the customer long-term, and have an integrated, not only view of the customer, but really a much more intimate relationship with our customers going forward,” Friedman said during the company’s Sept....