For customer experience, satisfaction, and convenience, Peapod achieves those three lofty goals on a routine basis.
When the Parkinson brothers started Peapod in 1989, it was a two-person operation based out of the family garage. Customers were required to have RAM space on their original Macintosh desktops, a dial-up modem and a floppy disk drive–a far cry from today’s mobile app, iCloud storage, and easy-click checkout.
“If you look back at our first instructional video and compare it to the technology we have now, it....