On Tuesday, Benbria, an Ottawa, Canada-based mobile customer engagement company, unveiled its BlazeLoop® CE (customer engagement) solution for faster customer feedback in the retail, hospitality, finance, banking and fast-casual restaurant industries. “In the current customer feedback market, most of the solutions are survey-based,” Tony Busa, director of marketing, told Loyalty 360. “Those take too much time and are often done after they leave [the business establishment]. Most surveys don’t provide....

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