When I worked as a pizza delivery driver, I sometimes got mad at customers. I remember once going to a customer’s house, finding out that the customer’s order had been taken incorrectly over the phone, and sitting through a harangue against me and the pizzeria. I handled myself pretty well in that situation, but on another occasion, I lost it.   I was taking a customer’s order over the phone. There were some connections problems, and I couldn’t quite hear her, so I had to ask her a couple different times what....

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