Medallia® (www.medallia.com), the global leader in SaaS Customer Experience Management (CEM) solutions, announced today it has signed an agreement with Verizon Communications (NYSE, NASDAQ: VZ) (www.verizon.com) to unify customer feedback across Verizon¹s wireline, wireless and enterprise business units.
Medallia enables companies to capture customer feedback everywhere the customer is, across Web, social, mobile, and contact center channels, understand the feedback in real-time, and take action to improve.
Verizon selected....