Massage Envy, a national leader in professional massage and spa services, listens to its customers and has developed a tight knit community among its 1.5 million members across 1,000 locations in 49 states. The company wants to take advantage of its loyal customers and attain brand loyalty. Massage Envy implemented a new customer experience feedback initiative called ME Spa Listens, which uses highly tuned technology to analyze customer feedback and improve the overall guest experience. Using InMoment’s cloud-based customer....

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