Loyalty360 Reads: U.S. Bank Unveils Commercial Rewards Card, Chick-fil-A Leads Restaurant Satisfaction for 9th Straight Year, and More

U.S. Bank Unveils TravelBank-powered Commercial Rewards Card 

U.S. Bank has launched its U.S. Bank Commercial Rewards Card, its first commercial card solution targeting emerging middle-market businesses. The card, powered by TravelBank, aims to automate expense management, enhance spending control, and offer rebates for business expenses for companies with $10-150 million in annual revenue. The card features dynamic controls and customizable travel policies to enforce spending limits and policy adherence. 

“Emerging middle market businesses have similar needs and opportunities as their larger competitors, but the traditional, complex corporate card and expense solutions weren’t designed for them. That’s why we created a solution tailored for emerging middle market companies that is easy to implement and includes features many large firms benefit from today,” said Dan Skaggs, head of middle market bankcard product, U.S. Bank. “With the Commercial Rewards Card, U.S. Bank is leading the charge in redefining how the emerging middle market conducts business, opening up new possibilities and opportunities for growth.” 

Chewy Expands CarePlus Pet Insurance, Focus on Digital Experience  

Chewy has announced the availability of new CarePlus insurance and wellness offerings in collaboration with Lemonade Pet and Trupanion. These expanded coverage options are designed to meet the diverse needs and price points of pet owners. Customers also have access to Chewy's existing healthcare services, including Connect with a Vet and Chewy Pharmacy. The expanded assortment of plans from Lemonade Pet allows users to easily manage their policies, track billing, and file claims through the Lemonade app, with the option to donate unused premiums to animal-focused charities.  

"Chewy Health continues to remove barriers and expand access to high-quality healthcare while supporting customers at all stages of their pet parent journey,” said Mita Malhotra, president of Chewy Health. “We know our customers want to select from high-quality and cost-effective options that include the most seamless experience for everything from researching and buying to receiving claims payments. Our new CarePlus plans provide additional options while maintaining the same gold standard experience pet parents expect from Chewy, from wherever they are located." 

Chick-fil-A Leads Restaurant Satisfaction for 9th Straight Year, with Other Restaurants Close Behind 
According to the American Customer Satisfaction Index (ACSI) Restaurant Study 2022-2023, customer satisfaction with full-service restaurants has increased by 1% to a score of 81, bringing the industry back to the top spot in the Index alongside athletic shoes and soft drinks. Fast food industry satisfaction has also climbed 3% to 78.  

Outback Steakhouse emerged as the leader among full-service restaurants, with a score of 83, followed by LongHorn Steakhouse, Texas Roadhouse, and Cracker Barrel. However, rising beef prices may pose challenges for these steakhouses. Chick-fil-A maintained its position as the top fast-food chain for the ninth consecutive year with a score of 85, but Jimmy John's is closing in with a score of 84. Despite increased restaurant prices, perceived value has improved, and quality gains have been noted.  

“This year we’re seeing customer satisfaction returning to pre-pandemic levels for full-service dining, while fast food outlets have rebounded to within a point of their 2019 score,” says Forrest Morgeson, Assistant Professor of Marketing at Michigan State University and Director of Research Emeritus at the ACSI. “This good news is tempered, though, by increasing inflationary pressures, which are already slowing traffic. Sooner rather than later, the industry is going to feel the pinch, and price competition and value will matter.” 

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