Loyalty360 Reads: November 6th, 2018

Oracle Enhances OMS
 
Oracle Retail has enhanced its Order Management System Cloud Service, offering brands real-time visibility into inventory and customer activity throughout the transaction lifecycle. This enables them to navigate omnichannel fulfillment complexity. By integrating every aspect of the transaction lifecycle across all channels and points of service, brands can increase revenue, enhance customer loyalty, streamline operations, reduce markdowns, and cut costs.
 
“Oracle’s OMS utilizes its Intelligent Order Routing to allow routing engines to make decisions as to the most profitable location to fulfill an order from while satisfying customers’ requirement and still satisfying margin/profitability calculations via Order Broker,” says Victoria Brown, Research Manager, Global Supply Chain Strategy & Execution, IDC. “Oracle’s users have found the system to have a tremendous speed to ROI and appreciate the speed to go live from the ease of configuration on the cloud.”
 
7-Eleven Now Offers Self-Checkout
 
7-Eleven is piloting a mobile self-checkout feature, Scan & Pay. Scan & Pay enables customers to skip the checkout line and pay for their purchases using the 7-Eleven app. The Scan & Pay pilot launched in 14 7-Eleven stores in the Dallas area and works on both Android and iOS devices. It is available for all merchandise, excluding items that require cashier assistance: hot foods, financial services, and age-verified products such as alcohol, tobacco, and lottery tickets.
 
“Our customers are on the go, looking for faster, more convenient ways to shop more than ever before. 7-Eleven continues to redefine convenience by providing frictionless experiences for our customers with Scan & Pay. Our customers can now use their smartphone to skip the line, every time,” says Gurmeet Singh, Chief Digital Officer and Chief Information Officer at 7-Eleven.
 

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