Customer Experience
Teens, Nostalgic, Uninterested in Beauty, Choose Crocs
The footwear brand is making a comeback thanks to changing values among teenage consumers. Ugly is in, so much so that “fanny packs, another staple of the 90s, are the largest growing category in the bag market this year, with sales up 50 percent, according to data from NPD.”
Ahold Delhaize USA Opening Fresh Kitchen, Innovation Center
Infinity Fresh Kitchen is launching a processing facility and culinary innovation center in North Kingston, Rhode Island. “The facility will process fresh items for the company’s area Hannaford and Stop & Shop stores, including cut fruit and vegetables; leaf, grain, and pasta salads; sandwiches; and wraps and other grab-and-go items.”
Subaru Tops in Brand Loyalty
The brand has been recognized in a new study. “The automaker has a loyalty rate of 61.5 percent, according to the inaugural J.D. Power 2019 US Automotive Brand Loyalty Study. Rounding out the top 20 in the mass market are Toyota, Honda, Ram, Ford, Kia, Chevrolet, Nissan, Hyundai, Jeep, Volkswagen, Mazda, GMC, Mitsubishi, Mini, Buick, Dodge, Fiat, Chrysler, and Smart.”
Shopping Centers Quietly Test Facial Recognition Technology
We’ve heard about facial recognition in the grocery space, and it looks like it is being embraced by other retailers. “Some US shopping centers are using facial recognition technology that detects customers’ facial features and their paths of travel, along with AI, to mine that data to assess traffic patterns, employee performance, and consumer reaction to marketing, according to a NewMark Merrill report.”
Employee Engagement
DoorDash Overhauls Worker Pay, Incentives after Internal Survey
The delivery service has conducted internal research and decided it needed to up pay. “Many employers have figured out that regular listening programs can lead to high engagement levels, Jim Barnett, CEO, Glint, previously told HR Dive in an interview. But, he said, ‘The annual survey is dead,’ and short pulse surveys allow employers to get more immediate feedback.”

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