Loyalty360 Reads: Casey’s Hits Donation Goal, U.S. Bank and Korean Air Announce Loyalty Program Enhancements, JOANN Improves BOPIS Experience

Casey’s Donates 30 Million Donated Meals  

The convenience store chain Casey’s has reached a new milestone with Feeding America®. Casey’s has helped feed families across the country by donating over 30 million meals. Casey’s and Feeding America have been partners in hunger relief efforts since 2020. Casey’s guests are invited to join the movement to end hunger and participate in Casey’s annual roundup at the register campaign supporting Feeding America. For each dollar donated, 10 meals are distributed to families by Feeding America’s nationwide network of food banks.  

“At Casey’s, our purpose is to make life better for our communities and our guests every day – 53 local food banks we assist, to help those struggling with hunger," said Ena Williams, Chief Operating Officer at Casey’s. “Food insecurity and availability present challenges for many in our communities. But through meaningful collaboration, community partnerships and the generosity of our guests, we will continue to make a positive impact for those who need it most.” 

An estimated 87% of counties with the highest rates of food insecurity are rural, according to Feeding America. Casey’s is committed to supporting hunger relief efforts across the heartland. 

The company recently donated $100,000 to the Food Bank of Iowa in support of expanding its distribution center in order to positively impact more families. Casey’s also provided $30,000 to the Second Harvest Food Bank of East Tennessee, enabling funds for five mobile food distribution events in Knoxville, Tenn. Nearly 50,000 pounds of food were distributed to communities. 


U.S. Bank & Korean Air create SKYPASS Visa® Benefits 

U.S. Bank and Korean Air have developed new improvements to its very successful SKYPASS Visa® program. This enhanced loyalty program will include additional ways to earn miles, such as rewards purchases while dining, ridesharing or using streaming services. To further enhance the value of this program, cardholders for three of the SKYPASS Visa® cards will immediately receive Korean Air ticket discounts for themselves and a companion. 

“The SKYPASS Visa program has created amazing value for Korean Air passengers, awarding more than 28 billion miles to cardholders since the U.S. Bank-Korean Air partnership started more than two decades ago,” said Jin Ho Lee, senior vice president and director of Korean Air Americas Regional Headquarters. “The new benefits will help Korean Air cardholders utilize notable ticket discounts and accrue rewards faster than ever before.” 

Steve Mattics, head of Retail Payment Solutions for U.S. Bank, added, “U.S. Bank is proud of its long-standing relationship with Korean Air. Together, we’re providing our cardholders with a great experience and enhanced rewards. We’re pleased to join with Korean Air to increase benefits as an additional way of rewarding members of the Korean Air SKYPASS program.” 

Beginning July 25, 2023, SKYPASS Visa cardholders can look forward to these additional benefits: 

SKYPASS Select Visa Signature 

  • 60k bonus miles after $5k in spend in 90 days 

  • 5% ticket discount 2X annually for cardholder and companion 

  • 3X miles for Korean Air ticket purchases 

  • 2X miles on dining 

  • Additional 5,000 bonus miles after spending $15,000 annually 

SKYPASS Visa Signature 

  • 40k miles after $4k in spend in 90 days 

  • 5% ticket discount annually for cardholder and companion 

  • 2X miles on dining 

SKYPASS SkyBlue Visa 

  • 10k miles after $1k in spend in 90 days 

  • 2X miles on streaming and rideshare 

  • 1X mile on all other purchases 

SKYPASS Visa Signature Business 

  • 50k miles after $5k in spend in 90 days 

  • 5% ticket discount annually for cardholder and companion 

  • 2X miles on dining, cell phone and office supplies. 


For more information, including a detailed breakdown of costs, rewards and benefits for the Korean Air SKYPASS Visa® Program, visit www.SKYPASSVisa.com


JOANN Leverages Flybuy for Improved Customer Experience 

JOANN, the leader of the sewing and fabrics industry, has adapted its Buy Online Pick Up In Store (BOPIS) program to further improve guests’ shopping experience. Partnered with Flybuy, JOANN has utilized forward-thinking technology to offer improved BOPIS solutions. This development has streamlined the entire end-to-end customer journey across channels for customer satisfaction.  

With an influx of online orders for store pickup, Flybuy has become an essential tool for JOANN locations nationwide.  

"Flybuy has powered our curbside pickup program for years, which has enabled us to boost efficiency, reduce wait times, and ultimately increase customer satisfaction," said Drew Chamberlain, Director of Operations and CX at JOANN. “We are excited to expand our pickup program with Flybuy to include BOPIS and be able to monitor in-store, curbside, and delivery orders all in one place.” 

Using this technology, customers receive real-time notifications when their order is ready and staff is alerted of their arrival while monitoring their journey to the store. This results in improved efficiency and productivity while creating enhanced staff flexibility and customer satisfaction. Since introducing Flybuy, JOANN customers across the country now wait less than two minutes on average for their order, resulting in loyal, satisfied customers. 

JOANN’s in-store and curbside pickup program, powered by Flybuy, is now available at all locations nationwide. 



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