The latest news in the world of customer experience and customer loyalty.
Starbucks Enhancing Customer Experience by Getting Names Right
For anyone who has ever ordered from a Starbucks and had their name butchered by the barista—and that’s pretty much everyone not named Bob or Sue—the coffee giant is working on a solution. It recently launched a voice recognition ordering system in conjunction with Samsung’s voice assistant device, Bixby. Patrons can place an order as if talking directly with a barista and pay....