Customer experience continues to be a key component of today’s increasingly competitive market, and employees at Regions Bank seem to have unlocked the vault of success. For the fifth consecutive year, the Birmingham, Ala.-based bank has ranked among the Top 10 banks in the annual Temkin Experience Ratings.
The Temkin Group, which is a customer experience research, consulting, and training firm, conducts the survey each year on a nationwide level. It annually asks 10,000 customers to rate their experiences with 318 companies....