The State of the Industry will feature pointed perspectives from industry experts who manage companies that provide a wide variety of industry products and services and those who run initiatives in their respected business lines. The first feature is a list of key industry needs and insights as seen by Mark Johnson, President and CEO of Loyalty 360. The Loyalty 360 Blog is a forum for the loyalty community to engage each other within the current marketplace, and respond to the State of the Industry viewpoints. This is open to....