For Sandi Peterson, Group Worldwide Chairman at Johnson & Johnson, leveraging the latest trends in technology is the key to attracting and maintaining customer loyalty.
Johnson & Johnson has capitalized on the way technology is reshaping the entire healthcare landscape, Peterson said during the company’s July 14 second-quarter earnings conference call.
“The consumerization of healthcare, wearables and mobile apps is giving patients unprecedented access to health information,” Peterson explained, according to....