kate spade new york, a subsidiary of Kate Spade & Company, which designs and markets accessories and apparel, has partnered with Medallia to amplify its customer experience, both in-store and online. With the Medallia Software-as-a-Service (SaaS) platform, kate spade new york sales associates now have the ability to listen and respond to customer feedback in real time, providing a systematic approach to meeting and exceeding customer expectations. The Medallia platform is hardwired throughout kate spade new york’s operations....

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