Kaiser Permanente registered high scores in overall member satisfaction, customer experience, and customer service, according to the recently released J.D. Power 2015 U.S. Member Health Plan Study.
It’s the eighth consecutive year that Kaiser Permanente has received the highest ranking for customer satisfaction in California. Putting members’ needs at the center of everything it does is what has helped improve customer relationship management and brand loyalty.
“Kaiser Permanente’s focus organization-wide is to put....