Restoration Hardware CEO Gary Friedman has targeted strategies to enhance the customer experience.
While 2016 was a year of transformation and transition, 2017 “will be a year of execution, architecture, and cash flow at RH,” Friedman noted in April.
One of the big opportunities to enhance and “control” the customer experience is home delivery.
“We believe it’s important for us to have more control than less control as it relates to the customer experience,” Friedman said at the company....