NEW YORK—(BUSINESS WIRE)—While the majority of insurers (91 percent) believe future growth depends on providing a special customer experience, most of them do not currently see themselves as providing differentiated products and levels of service, according to findings of a global survey of 119 insurers by Accenture (NYSE: ACN).
The survey reveals that more than three-fourths of respondents (79 percent) rated themselves as “average” or “among the weakest in the industry” in their ability to provide their....