Predictive analytics are making a strong push as a tool for anticipating, analyzing, and fulfilling customer demands. The ability to resolve potential issues before they arise is an enormous step in improving customer experience. As the predictive analysis trend continues to gain steam, CX solution provider InMoment is the latest to throw their hat into the ring. Through collaboration with RapidMiner, InMoment’s VoC solution is set to receive a huge boost in its ability to analyze consumer behavior across industries.
Speed is a top....