Impactful employee engagement holds the key to transcend a company, permeating its intoxicating powers among associates, thereby boosting customer engagement and brand loyalty. At Medallia, this is a way of life as company officials work with companies to spark keen employee engagement levels that bolster company pride in every direction. Borge Hald, CEO and co-founder of Medallia, talked to Loyalty360 about this utterly important piece of the entire customer experience/customer loyalty puzzle. “What we’re seeing now is....

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