NEW YORK, April 15, 2011— Building on HP’s Unified Communications and Collaboration Services portfolio for the enterprise, HP and Avaya today announced a strategic offering that provides banks with a customer-centric, humanizing element for assisted self-service.
To regain customer loyalty and trust in today’s post financial crisis era, the customer must feel personally connected to their bank. In fact, analysis from Bain & Company found that banks that are loyalty leaders enjoy a growth rate that is 10 percent....