In the automotive industry, more than half of dealership gross profit margin goes to payroll, which means the impact your employees can have on your customers and on your culture can be significant. According to the 2017 Cox Automotive Dealership Staffing Research, which was conducted on behalf of Cox Automotive by KS&R with consultation from Hireology, the study includes a random representative sample of 50 dealer owners, principals, and GMs (online discussion) about their current dealership staffing practices and challenges; 343....

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