Genesys, a leading provider of customer experience and contact solutions, announced this week it has acquired Ventriloquist Voice Solutions International to add scale and reach to its cloud-based proactive communications offerings.
Reed Henry, Chief Marketing Officer at Genesys, told Loyalty360 that the acquisition will help companies deliver “persona-based, branded customer interactions over voice, SMS, email, and mobile to improve the customer experience.”
Ventriloquist Voice Solutions is an existing partner of Genesys....