In a time when it is increasingly easy for companies to use digital technologies as a crutch rather than a tool, providing memorable, sustained experiences for the customer is critical for driving loyalty.
At the 4th annual Engagement & Experience Expo, Express and Red Lion Hotels will present distinct sessions on building customer experience at a thriving hotel corporation and an iconic fashion brand, respectively.
The session presented by Red Lion Hotels, titled, “Guests Are Forced to Earn Our Loyalty: What’s Wrong....