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A primary ingredient of today’s ideal customer experience is speed. Customers are looking for the answers they want, through the channel they want it, as fast as possible. The answer to this question of seamless, instant CX may have been fully revealed last spring with Facebook’s unveiling of Chatbots, automated messaging AIs capable of varying degrees of brand services.
The technology has evolved since then, largely to positive reviews. After early apprehension, brands are rapidly beginning to devise ways to leverage....
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