Satisfaction with the auto industry is stuck in neutral. Overall customer satisfaction with automobiles and light vehicles is unchanged with a score of 78 (out of 100), according to the American Customer Satisfaction Index (ACSI®) Automobile Study 2020-2021. European manufacturers maintain their lead over Asian and U.S. cars with a steady ACSI score of 79. Japanese and Korean manufacturers are next at 78 (unchanged), while U.S. automakers improve for the first time in five years, gaining 1 point to 77. Among domestic manufacturers....

Recent Content