During her session, “Driving Client Experience Improvements through Culture Change,” at Forrester’s Forum for Customer Experience Professionals East last month in New York City, Jessica Saperstein, Division Vice President, Strategy & Business Development, Automatic Data Processing (ADP), she told attendees what will make the biggest impact on customers now and in the future.
Saperstein said ADP, a B2B payroll and human resources services industry, focuses on answering the question: How is Voice of the Customer....