Customer Experience Keys Recognition for Air New Zealand

One airline to rule them all – one airline to fly them…

The beautiful country of New Zealand – located in the southern hemisphere, and famous for housing Tolkien’s “Middle Earth,” is now home to a “top” brand in travel.

For the 2014 World Travel Awards, emphasis on customer experience soared as Air New Zealand was named Australasia’s Leading Airline for the sixth consecutive year. The event, hosted at the Oberoi in New Delhi, India, celebrates excellence and success in the travel and tourism industry globally.

In addition, the airline’s Air NZ Lounge at Christchurch International Airport also brought home the award for Australasia’s Leading Airport Lounge for the second consecutive year. The victory in this category accentuates the airline’s pristine reputation in delivering outstanding customer experiences both in-flight and at the airport.

“We’ve placed strong emphasis on enhancing the customer experience at every touch point in the customer journey,” Carrie Hurihanganui, Air NZ General Manager Customer Experience, said in a release. “It’s fantastic to have this work recognized by these awards which are a testament to the efforts of our staff who work incredibly hard to deliver our unique Kiwi service every day.”

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