Mexican fast-food chain Chipotle is reaping the benefits of an intense focus on its customer experience. During the company’s April 17 first-quarter earnings conference call, Chipotle officials boasted impressive statistics: Revenue soared 24.4%, to $904.2 million Same-store sales increased a whopping 13.4% Net income rose 8.5%, to $83.1 million Steve Ells, Chairman and Co-Chief Executive Officer for Chipotle, said during the conference call that the company places a major emphasis on the customer experience. “I am....

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