At Darden Restaurants−which owns several casual dining restaurant chains including: Olive Garden, LongHorn Steakhouse, Bahama Breeze, Seasons 52, Eddie V’s Prime Seafood, The Capital Grille, and Yard House−the focus is on food, service, and atmosphere, which combined, improve the perceived value of the customer experience.
Delivering a great guest experience enhances the company’s perceived value.
Darden Restaurants CEO Gene Lee was upbeat following the company....