Customer Communications Drives More than 20 Percent of Overall Consumer Trust According to Pitney Bowes Business Insight Survey

LAS VEGAS—Insights 2011 User Conference—Pitney     Bowes Business Insight, a global leader in customer data, analytics     and communication software and services, today released a research study     on The Role of Trust in Consumer Relationships. Conducted     by the ECSP Europe Business School, the study illustrates that     communications from a service provider is one of the leading influencers     of trust. Customer communications drives more than....