For Melissa Joye, cultivating an exceptional customer experience is chief among her goals at Farmers Insurance.
This month Joye was named Chief Customer Experience Officer at Farmers Insurance, one of the largest multiline insurer groups in the country.
The newly created position will help define and implement an enterprise-wide customer experience vision to help drive customer loyalty and retention while creating a truly differentiated experience for customers. Joye comes to Farmers Insurance from American Express where she served as....