Loyalty marketers often talk about customer engagement through a digital customer experience. With the global mobile explosion, digital customer engagement is paramount. Loyalty marketers everywhere agree.   Or do they?   According to a new global survey (“Are Businesses Really Digitally Transforming or Living in Digital Denial?) from Progress, most marketers freely support and understand the inherent benefits of “going digital,” but the majority of respondents are hitting road blocks.   Those road....

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