Amid rising regulatory costs, community banks look toward improved customer experience and additional investments in mobile banking, according to KMPG LLP’s annual Community Banking Outlook survey released Tuesday.
The survey, “Seeking Strategic Advantage,” included feedback from 100 CEOs and senior executives in the community banking sector.
With the goal of improving their customer experience, 27 percent of the bank executives said they plan to make “significant” investments in IT related to mobile....