Customer experience management (CEM) has emerged as the top driver of telco IT investments in 2014, according to Ovum's ICT Enterprise Insights.
The global analysts forecast telco IT spend to reach $60.7 billion by 2017, with investments geared towards telecoms infrastructure (cloud platforms, server virtualization and BSS/OSS systems to support LTE implementations) and online channels to support customers' increasingly digital lifestyles.
In the largest survey of senior IT executives ever conducted - Ovum's ICT Enterprise....