While airlines improved their customer satisfaction scores for a second consecutive year, they still lag far behind most other industries in that department according to the American Customer Satisfaction Index (ACSI) report released today.
Air travel remains an uncomfortable and costly experience for most passengers, according to the report. Despite gaining 3% to an ACSI benchmark of 69, airlines rated only ahead of subscription TV service (68) and Internet service providers (65) regarding customer satisfaction.
"Crowded seating....